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Company Description:

J. Barbour & Sons Ltd founded in 1894 is a British lifestyle brand, home to the iconic Wax jacket. We design, manufacture and market stylish functional clothing and footwear for men, women and children inspired by the unique values of the British countryside. We are the proud holder of Royal warrants and remain true to our core values as a fifth-generation family business. Barbour is sold in over 40 countries worldwide, including Europe, the US and Japan but we have our headquarters and roots firmly located in the North East of England.

Position Overview:

We are currently recruiting for an Account Executive to join the Global Sales Support Team, based at South Shields. Both full-time and part-time opportunities available. This role will be key role in providing world class support to all of Barbour’s Wholesale Customers and Global Distributors and is vital for achieving on time, in full deliveries of the forward order books and special collections. You will also provide a support service to the sales teams and help the business grow by achieving incremental sales while operating in line with business objectives and the Barbour Values.

Main Duties and Responsibilities:

• Achieve the sales budgets and targets by achieving on time, in full delivery of forward orders.
• Monitor the forward order book for accuracy and work with supply chain and the warehouse to deliver product to the customer on time.
• Maintain a tidy order book with order cancellations to be up to date each month. No orders should remain on the system for longer than 3 months.
• Provide a weekly report on the status of your order book to Global Sales Support Manager
• Understand your customer processes, delivery windows, warehouse procedures and cancellation policies
• Provide customers and account managers with regular sales order reporting
• Provide direct sales support to the Global Account Managers and sales teams.
• Achieve the incremental sales target by understanding your customers and what they sell, working with them to identify best sellers and to obtain repeat orders.
• Attend trade calls with your customers & account managers to plan timely delivery of order books
• Process sales orders, telephone enquiries and correspondence with specified time limits (KPI’s).
• Undertake any other reasonable activity as required by Senior Management

Skills and Experience:

• Good standard of education (Grades B/C)

• A team player with a desire to help
• Experience of sales / customer service environment
• Excellent communication skills to build strong relationships
• Extremely organised, pro-active planning / time management skills
• Able to make appropriate decisions using own initiative in a time pressured environment
• Ability to contribute to a harmonious team environment
• Enthusiastic, positive persona with an approachable manner
• Ability to work under pressure, within closely managed targets and deadlines
• Continuous improvement approach
• Commitment to achieving the highest standards in all activities
• Effective Administration skills

Additional information:

• Full time and part time opportunities available

Benefits:

• Discretionary Company bonus scheme
• Staff discount
• Staff shop
• Free onsite parking
• Subsidised canteen
• Healthcare cash plan
• 25 days holiday as standard increasing with length of service plus bank holidays

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.