Account & Customer Success Manager London, England
Job description
About Skurio
Skurio creates innovative cybersecurity software to protect organisations from digital threats and risks. The Skurio Digital Risk Protection platform combines automated, round-the-clock monitoring of the surface, deep and Dark Web with powerful analytics capabilities for cyber threat intelligence.
We’re looking for
Someone with customer success and/or account management experience in a B2B SaaS organization, who can help us better connect with users and help us lead our global customers to success. We’re looking for a literate, intellectual and collaborative individual, who can drive initiatives to better meet customer and user needs more effectively and efficiently, delivering ideas which raise the bar on the high-quality experience our customers expect from us.
You’ll own key relationships and be responsible for aligning and onboarding customers; using a consultative approach and exceptional leading and influencing skills, you will drive adoption and usage, ensuring expansion, account renewals and increasing ARR.
Essential Experience
- Demonstrated 3+ years of B2B SaaS experience in customer success or account management.
- A thorough understanding of methodologies, requirements and processes needed for customer success.
- Track record in a B2B Customer Success role working with UK & International customers.
- Excellent technical demo skills, helping onboard new customers and grow their usage of a SaaS platform
- Experience working in a fast-paced tech scale-up, with proven ability to multi-task, move very quickly and get things done.
- Excellent and precise written communication skills.
- Good understanding of customer contracts and experience in making commercial decisions.
- Analytical, with excellent knowledge of Salesforce and an eye for detail on data.
- Demonstrated track record of achieving and exceeding annual targets
- Self-starter, hard worker and well-organised.
- Excellent relationship-building and communication skills.
Nice to have
- Understanding of Cyber Security, Threat Intelligence and the Intelligence Cycle.
- Fluency in another European language.
Role & Responsibilities
- Lead our customers throughout their journey. In addition, you will onboard, product demo & train new account users.
- You’ll align customers on best practices, ensuring accounts are set up for success from the start, building relationships, and organising & managing QBRs, renewals and regular status calls.
- Strategize and identify new use cases to grow accounts.
- Achieve targets on renewal rates, customer satisfaction, upsells and customer lifetime value.
- You will improve the way we work by embedding CS best practices and sharing your existing knowledge to deliver more effective experiences.
- Always pushing the user’s view, helping us be more customer and user-centric. Collaborating with our growth, product, and engineering teams. Sharing your insights into user needs, issues, and ideas, and suggesting improvements to get the best outcome for our customers.
Location
The role will be remote / home based in UK or Ireland, with occasional travel to London and Belfast for team meetings. Candidates must have right of residency in UK or Ireland.
Remuneration & Benefits
- Competitive salary + Commission
- Family Healthcare plan
- Pension plan
- 27 days annual leave + bank holidays
