account coordinator London, England
Job description
This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care.
Job Title: Strategic Account Coordinator
Location: 2 Cavendish Square, London W1
Employer: HCA Healthcare UK
Team: Corporate Sales Team
Salary: Competitive with a range of exceptional benefits
Shifts/Pattern or work: 37.5 Hours per week / Monday to Friday/ Some Hybrid Working
Employment package extras: We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.
We have an exception role for you, in the position of Strategic Account Coordinator
In this exciting role you will be providing administrative support to our Strategic Account Directors alongside managing the relationships of 2 to 3 small to medium sized clients within our corporate insurance team.
HCA UK’s corporate sales team manage over 1000 corporate clients delivering screening, occupational health, psychological and primary care services and helping clients integrate access to our unmatched system of healthcare. The team also develop opportunities for new business and partnerships with intermediaries and third parties to provide a rich corporate proposition.
You will have the Opportunity to:
- To proactively support Strategic Client Directors to manage, retain and develop a portfolio of high value corporate clients thereby maximising retention rates and additional net revenue.
- Act as first point of contact for key clients, intermediaries, and client directors. Deliver an exceptional level of service and relationship management that exceeds customer expectations, acting as point of escalation, where appropriate. Work closely with internal colleagues in operations, legal and IT and other relevant departments and stakeholders
- Provide exceptional levels of team support in order that clients are fully supported. Assisting the Client Directors with contract renewals, infosec reviews, client communications, marketing collateral, MI, technical and billing issues
- Work closely with the bookings and concierge teams to help identify and optimise best utilisation of services, screening conversions etc, where necessary attending operational meetings to assist with this process.
- Support Client Directors with the preparation of regular client MI and monthly CRM reporting and proactively work with the Data team and CRM / SME.
- To support with internal and external sales communications, operate mail merge, create, and edit reports, spreadsheets and assist with PowerPoint presentations as required, using MS Office.
- Act as a central contact point for stakeholders across the business and manage queries from other departments. redirecting/ taking messages and using initiative to deal with queries.
- Support with the coordination of client seminars, roundtables, including, booking meeting rooms, organising catering, and liaising with guests etc.
- Support and attend where necessary client and promotional events e.g., benefit fairs/onsite events working with marketing to ensure stand, complimentary items / marketing information, etc are ordered and delivered to the venue.
- Attend key client roundtables or review meetings to support Client Director, where appropriate
- Manage and be responsible for 2-3 small/medium clients of your own to gain experience of owning and managing client relationships.
Ideally, we are looking for someone who has.
- Proven administrative and secretarial abilities ideally within sales support or as a PA/EA
- Knowledge of hospital departments ideally from a healthcare background
- Strong minute taking abilities.
- Good customer facing experience.
- Good data analysis and reporting skills
- Excellent verbal and written communication skills alongside good stakeholder and client relationship experience
- Computer literate, a high level of competence in Microsoft Office packages and databases / systems
- Good organizational skills
- Knowledge of corporate insurance (desirable)
Additional Information:
HCA Healthcare UK is the country's largest provider of privately funded care with 800,000 patient interactions every year. From complex and urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships in London and Manchester.
We're at the forefront of ground-breaking medicine and our clinical standards are a given, but it's the individual care we to each patient give that means 99% of them recommend HCA UK. Our facilities include The Harley Street Clinic, The Lister Hospital, London Bridge Hospital, The Portland Hospital, The Princess Grace Hospital and The Wellington Hospital. We also run HCA Laboratories and are growing via our expanding joint ventures divisions, including partnering with the NHS.
Our primary purpose is to provide exceptional care delivered with compassion and kindness, using state-of-the-art technology operated by expert, dedicated teams.
If you would like to join HCA Healthcare UK as a Strategic Account Coordinator
and be part of an organisation shaping a healthier tomorrow, we invite you to apply. Our application process is quick and easy, completing a 2-minute questionnaire and upload a cv.
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