Account Administrator Corby, Northamptonshire, East Midlands, England
Job description
Do you have experience with supporting a network of customer support teams? We are looking for someone who has experience working in a fast-paced environment and has the proven ability to provide continuous support and recognise our value of customer 1st for optimal growth for the wider business. As our Account Administrator you’ll be actively supporting our wider team of account managers to help maintain relationships with key customers aiding them in resolving queries. You’ll also be working closely with the operations team to make sure any KPI’s outlined by our customer are being met. This is a full-time permanent role at our Eismann Way site based in Corby in return you will receive a competitive salary.
Key responsibilities of our Account Administrator:
- Full end-to-end process: stock management, process, integrity, supporting documentation
- Analyse statistics & KPI’: support the creation of monthly reports which details the full outline of the customer account
- Support with the day-to-day administrative tasks
- Be active with assisting with managing expectations from both account managers and customers, and make sure these expectations are in line with achievable operational levels
- Support Account Manager effectively with planning
- Speak to customers and refer any relevant customer intelligence to the Account Management team
Skills & experience we need in our Account Administrator:
- Previous experience in a customer-facing/ admin related role
- Experience of warehousing processes preferable
- Good Excel skills and the ability to use business systems tools
- Have the ability to understand and identify the key needs of our well-valued customer and develop on-going practical solutions
What will I get in return as an Account Administrator?
As our Accounts Administrator you will receive a company laptop, free on-site parking including electronic charging points. Generous holiday allowance of up to 33 days (including bank holidays), plus the chance to buy up-to an additional 5 holiday days! You will also be eligible to apply for our cycle to work scheme upon starting.
Are other exciting discounts include 25% ASOS discount code (after 6 months) rising to 30% after 3 years employment. Access to Reward Gateway giving you access to discounts off fashion, travel, luxury jewellery, dining and entertainment and much more!
We also offer free yearly flu vaccinations, eye care vouchers through Specsavers for eye tests or to help towards the cost of eyewear as well as pay to enter private healthcare for both medical and dental through Westfield Health.
