Accommodation Coordinator Stoke-on-Trent, England
Job description
Accommodation Coordinator
Stoke-On-Trent
37.5 hours per week
Why would you join Davies?
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
· Reward platform – discounts for over 800 retailers
· 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
· Development, training, and professional qualifications
Davies Group are looking for the accommodation coordinator to join us who will be responsible for sourcing and booking emergency and long term accommodation and removals and storage for policyholders upon instruction from claims handlers, loss adjusters and direct insurance. Maintaining contact with all involved parties and monitoring dates and costs of accommodation in line with ongoing works. You will work from your own diarised WIP of claims, dealing with bookings, extensions, and invoices for each of these. You will work closely with our supplier network, corporate hotel chains, and estate agencies.
What will your day look like:
· Actioning accommodation instructions from claims teams via email (data entry onto our system)
· Dealing with inbound and outbound calls to policyholders, hotels, estate agencies, and our suppliers
· Sourcing and booking accommodation solutions to fit individual requirements
· Appointing our supplier network to deal with accommodation and removals needs
· Creating and issuing payment requests to Accounts
· Creating and issuing invoices
· Maintaining contact with the instructing party and policyholder throughout the life cycle of the accommodation
Abilities And Knowledge:
· Customer Service
· Microsoft skills
· Great written and spoken communication skills
A bit about Davies:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
Our values:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.
We are Dynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.
We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.
We Succeed together- We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.
We are Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.
Job Types: Full-time, Permanent
Salary: £20,319.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Flexitime
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Flexitime
- Weekend availability
Ability to commute/relocate:
- Stoke-on-Trent, ST1 3DH: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
