Access to Health Records Officer Crowthorne, England
Job description
This is an exciting opportunity for an Access to Health Records Officer to join our team in the Mental Health Act Department at Broadmoor Hospital, Crowthorne, Berkshire.
The main focus of this role is to undertake the processing of routine applications from current and former patients and their representatives under the Data Protection Act 2018. The post holder will also assist with clerking Tribunal hearings in the absence of Tribunal Clerk.
This is an interesting role for someone who is has a keen eye for detail, as has the ability to be flexible and adaptable, ensuring confidentiality is upheld at all times.
Working hours: 37.5 hours per week. Monday to Friday
The main duties relate to processing applications/subject access requests according to legislation, Trust Policies and department procedures. This will require collating information from all the hospital records and liaising with representatives from different disciplines. Strict statutory timescales must be adhered to, and support and guidance is provided by the Deputy/Manager where necessary.
Older requests for records requests will require researching information from records stored on microfilm.
Some applications will require discussions with applicants (particularly solicitors) to identify the exact nature and extent of the application and the likely timescale in producing copies.
A good working knowledge of the General Data Protection Regulations (GDPR) and Data
Protection Act 2018 is essential for this role along with a basic knowledge and understanding of current mental health legislation, practice and procedures.
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We’re rated good overall by the Care Quality Commission (CQC).
Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
The regulations mandating vaccination for in-scope roles in the NHS have now been removed. The Trust does however continue to encourage and support staff to be vaccinated as this remains the best line of defence against COVID19. Vaccination data will be collected by our recruitment team during your on-boarding if you are happy to provide a copy of your COVID pass.
Free parking for staff is available on site as well as a subsidised staff restaurant.
Annual Leave starts at 27 days a year plus bank holidays.
The main focus of this role is to provide access to patient health records in accordance with the statutory provisions of the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Most access requests will come from the patients or their legal representatives (data subject access requests). However, many requests are also received from other organisations such as health trusts, social services, the police service, probation services, researchers, historians and family members. There are detailed procedures to process these different types of request and they will all have a basis in law (Data Protection Act, Human Rights Act, Access to Health Records Act, Freedom of Information Act and the common law duty of confidentiality).
The post-holder is required to assist the Manager in a range of duties associated with the management of health records (paper and electronic) and provide evidence of meeting relevant Department of Health Standards as set out in the NHS Digital Data Security and Protection Toolkit in addition to the standards set by the Care Quality Commission.
