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Key Accountabilities

Customer Assistant Lisburn
Purpose
Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels
Will be based in Lisburn store but also do Inductions in Belfast and Ballymena Stores.

Hours
Sun 08.30 - 17.15
Mon 17.00 - 21.00
Tues 17.00 - 21.00

Key Capabilities

Key Accountabilities

Develop remarkable people – 50% of time spent

• Support the Academy Team Manager and regional stores to deliver successful regional recruitment at all levels

• Support coordination of all development programmes including employability schemes for customer assistants

• Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs

• Ensure all regional learning hubs and the academy facilities are maintained to a high standard

• Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times

• Offer exceptional levels of service to all colleagues and visitors across the academy

• Delivering regional buddy upskilling where required

• Deliver upskilling to Induction facilitators in standalone hubs where required

• Listen and act on colleague feedback to make this a great place to work , with the support of BIG

100% accurate execution – 35% of time spent

• Complete all aspects of recruitment including MyHR, onboarding and peak activity to meet customer demand

• Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy

• Build key stakeholder relationships across Centre of Expertise, externally and Region

• Utilise digital tools to manage academy learning capacity

Drive high performance – 15% of time spent

• Act as subject matter expert for onboarding, My Welcome and recruitment

• Support the delivery and completion of Compliance Learning across the region

• Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

Key Capabilities

• Understands how M&S operates, it’s strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.