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Job description

We are currently looking for Dispatchers in our York & Wakefield controlcentres.

You would become part of a team delivering an invaluable service to patients of Yorkshire. We are an ambitious and challenging organisation which has a passion for high quality patient care.

Yorkshire Ambulance Service NHS Trust are expanding our York site and are now recruiting for Dispatchers in our Emergency (999) Operations Centres based in York & Wakefield.

We have a variety of working options available to suit you that can be discussed at interview, which may include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.

Dispatchers are responsible for the co-ordination and deployment of all Accident and Emergency ambulance resources to meet the demands of the service and to ensure we get help to patients as soon as possible.

Using the Computer Aided Dispatch System, you will constantly monitor the service response times to patients.

You will be liaising directly with ambulance staff out on the road to ensure patients receive the best response to their needs.

Yorkshire Ambulance Service is an integral part of all the health communities across Yorkshire and our aim is to provide the highest quality patient care. We may not be a modern company but what we can promise is pride and professionalism.

You would be expected to work a shift pattern which will include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period. This includes up to a maximum of 4 night shifts in a week on 8, 10 or 12 hour shifts. You would therefore need to be able to make your way to and from work at various times of the day and night.

What we can offer:

• Flexible working including part-time hours, and flexible hours.
• 27 days annual leave, increasing to 33 with service (pro rata for part time).
• Sell annual leave scheme.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance.
• Dedicated employee assistance and counselling service.
• Opportunities for progression and development through ongoing training.
• Full YAS uniform included.

EOC Dispatchers undertake a four week in-house training course which includes classroom training with assessments which you will need to pass for your employment to continue. After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.

Please see attached Job Description for details.

Please note, those successful at the shortlisting stage will be required to undertake an assessment, which you will need to pass to be offered an interview.

EOC training courses are from March 2023onwards and will require 100% attendance.

Please note that should your application be unsuccessful feedback will not be given.

Previous applicants who have been unsuccessful in the EMD/EOC training course within the last 6 months need not apply.