71003 - Operational Support Grade - HMP High Down (Prison Support Role)

71003 - Operational Support Grade - HMP High Down (Prison Support Role) London, England

HM Prison & Probation Service
Full Time London, England 26629 GBP ANNUAL Today
Job description

Details

Reference number

268629

Salary

£26,629

Job grade

Administrative Assistant

Contract type

Permanent

Type of role

Operational Delivery
Other

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

6

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

London, South East England, SM2 5PJ

About the job

Job summary

Please see job description.

Job description

Overview of the job

It takes teamwork to support our prisons.

As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work a variety of shifts including nights to keep things running. Unlike our prison officers, your contact with offenders is limited, although depending on the particular prison you may interact with offenders occasionally.

You don’t need any qualifications to do this job. Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all, teamwork.

In addition to your base pay, you will receive:

  • annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis)
  • 9 days bank, public and privilege holidays
  • access to a paid Level 2 apprenticeship in customer service
  • access to the generous Civil Service pension scheme
  • season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme

Outer London - £26,629

The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts


Hours

You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview. For an example of the shift times that you could be working please visit our website

Responsibilities, activities and duties

You will be flexibly deployed to perform operational roles across the prison as required. Responsibilities, activities and duties are likely to include:

  • gate/portal duties:ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
  • control room:operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
  • visits:book visits; identify and process visitors on their arrival, escort them if required
  • censors/correspondence:monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
  • night duties:ensure cell doors are locked/secure and all prisoners are safely accounted for
  • reception:assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
  • prisoner supervision:supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
  • food delivery:food trolley delivery and collection, which may involve the use of an electric tug vehicle
  • driving duties:transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office
  • phone calls:monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors
  • procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents

How to apply

Stage 1

  • Tell us about yourself
    Click apply and fill in your personal details on our application form
  • Take a short online test
    When you apply, you will receive an email with detailed instructions on how to take our online test. This is a behaviour-based assessment that assesses whether you have the right natural strengths and behavioural preferences to become an Operational Support Grade. You will complete a series of mini-tasks that are designed to elicit your natural behavioural preferences (e.g. how you naturally tend to make decisions). Whilst the tasks themselves aren’t set in the context of the role, they are designed to observe the behaviours that are most important for the role. This will take around 40 minutes to complete, but there is no time limit.
    You don’t need to be a gamer to do well on this test. We’re just looking for your natural ability to succeed in the role.

Before you take the test you will have the opportunity to practice and prepare for the real test. You will receive information and a link to access this and the actual test once you apply.

Stage 2

If you pass the test, we’ll invite you for an interview.

At the interview we will assess you against the following Success Profile behaviours -

  • Communicating and Influencing
  • Delivering at Pace
  • Managing a Quality Service
  • Working Together


The interview will be of a blended nature consisting of behaviours and experience. It will provide the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work. Your Strengths will also be assessed at interview but these are not shared in advance.

Success Profiles

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.


Due to the Covid-19 pandemic, we are taking measures to ensure both candidate and staff safety, as a result, some prisons will be conducting live video interviews. All details will be sent to you before your interview.


The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.


For more information please visit our website


Job offers: ‘merit’ vacancy

This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on your score.

When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available.

You can stay on the merit list for 12 months. After this, you’ll need to apply again.

The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Allowance Details

In addition you will receive 20% unsocial working allowance which is included to reflect the requirement to work nights, evenings and weekend shifts. The allowance has been included in the salary figures quoted.


Working for the Civil Service

A Great Place to Work for Veterans’

The ‘Making the Civil Service a Great Place to work for veterans’ initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit:

https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans


The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]);

2- To Ministry of Justice Resourcing ([email protected]);

3- To the Civil Service Commission (details available here)

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.


Disability support

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

Person specification

Please see job description.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Delivering at Pace
  • Making Effective Decisions
  • Managing a Quality Service

Benefits

  • Access to learning and development

  • A working environment that supports a range of flexible working options to enhance your work life balance

  • A working culture which encourages inclusion and diversity

  • A civil service pension

  • Annual Leave

  • Public Holidays

  • Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Closing Date 23rd February 2023, 23:55pm

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or email [email protected] Please quote the job reference -71003


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    If you require any assistance please call 0845 241 5358 (Monday to Friday 8am-6pm) or e-mail [email protected] Please quote the job reference 71003
    Telephone :
    0845 241 5359 (Monday to Friday 8am-6pm)

Recruitment team :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://justicejobs.tal.net/vx/appcentre-1/brand-13/candidate/so/pm/1/pl/3/opp/71003-71003-Operational-Support-Grade-HMP-High-Down-Prison-Support-Role/en-GB

71003 - Operational Support Grade - HMP High Down (Prison Support Role)
HM Prison & Probation Service

www.gov.uk/government/organisations/hm-prison-and-probation-service
London, United Kingdom
Unknown / Non-Applicable
Unknown
Government
National Services & Agencies
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