4 day office role Leeds, England
Job description
HAREWOOD ESTATE
JOB DESCRIPTION
___________________________________________________________________
JOB TITLE: Hospitality, retail and reception support
REPORTS TO: Hospitality Manager
___________________________________________________________________
Background
The Harewood Estate lies nestled between Leeds and Harrogate, set in the sweeping Yorkshire landscape designed by Lancelot "Capability" Brown. The Estate has a diverse range of business interest including commercial units, residential properties, holiday cottages, arable and livestock farming, forestry, renewable energy generation, food production and hospitality.
___________________________________________________________________
Purpose
To support the existing team in different areas of Harewood Estate businesses to include:
- Administrative and occasional hands on support for our holiday cottages. Assist with the delivery of a first class holiday experience.
- Work hands on in the newly opened retail Farm shop within the Estate office to deliver outstanding customer service and encourage business growth.
- Work alongside and compliment current Harewood Estate reception team during days and times of day not already covered.
___________________________________________________________________
Key Tasks
Estate Office reception and retail shop
- Act as the initial face of Harewood Estate Direct, answering calls, greeting visitors, directing enquiries and providing administrative support to the respective business areas.
- Receive deliveries into the Estate and email / phone the recipient for collection.
- Ensure the office and retail areas are clean and presentable at all times.
- Work hands on in the retail shop, using FIFO systems and following SOP’s
- Deliver an outstanding customer experience and upsell at every opportunity to encourage business growth.
- Be responsible for stock control, price updating and ordering from suppliers when stock is needed.
- Encourage the expansion of retail lines to further enhance the retail offering.
Harewood Holidays
- Assist the Hospitality Manager in the delivery of a first class service to our guests
- Act as the first point of contact for guests, managing the provision of add on services and equipment to enhance their stay
- Maintain the holiday lets booking system, ensuring all bookings are entered accurately and consistently and all payments are up to date
- Report and analyse the available KPIs and highlight any issues these may suggest
- Manage enquiries and resolve guest queries
- Liaise with external booking agents
- Update the website for pricing and specification changes
- Assist with the compilation and posting of social media content
- On occasion be able to assist the Housekeeping team to ensure cottages are ready for arrivals in time
Ad Hoc
- Assist the Hospitality Manager with the delivery of events. Setting up meeting areas to the requirements of the customer
_________________________________________________________________
Core Accountabilities
- Ensure the Estate office is presentable and is run efficiently with all visitors receiving a positive experience.
- Ensure our holiday cottage guests have an outstanding stay as measured through positive feedback relating to their experience.
_________________________________________________________________
This Job Description is not exhaustive, and you may be required to perform other duties as required.
Date: April 2023
Job Type: Part-time
Part-time hours: 20-24 per week
Salary: From £10.42 per hour
Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
Schedule:
- Flexitime
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Work Location: In person
