3rd Line Support Engineer Winchester, England
Job description
3rd Line Support Engineer / Platform Engineer
The Platform Engineer role will focus on delivering operational availability and reliability to Arqivas IT platforms. You will be working as part of the Platform Team to deliver both on-premise and cloud capabilities to the digital delivery teams.
The role requires a broad understanding of Platform technologies and will suite someone who is interested in a varied workload where no one day is the same. You will have an automation-first mindset, focusing on delivering new solutions and continuous improvements to reduce the burden of BAU operational tasks.
Salary: Up to £45,000 and comprehensive company benefits
Location: Crawley Court, Winchester - Flexible working with 1 day per week on site.
Your key responsibilities will include:
- Provide BAU and Project support to the Digital Delivery team, ensuring availability and consumablility of the Platform.
- Multi-Domain support including AD, ADFS, Group Policy, Certification Services and 365 services.
- Support and manage the on-premise Platform(s), predominantly based on VMware, utilising HCI technologies such as Nutanix and VXrail.
- Provide SaaS/PaaS Microsoft Platform lifecycle support to the various hosted product owners.
- Provide day-to-day monitoring of the Platform(s) utilizing tooling such VRealize Operations Manager, Solarwinds, vRealize Log Insight and vRealize Network Insight.
- Responsible for providing Platform SDN support utilizing VMware NSX-T.
- Assist with the development of an automation first approach, utilising key tooling such as Ansible, Terraform, Gitlab and vRealize Automation.
- Utilise tool such as WSUS, SCCM, VUM, AOS to provide server/host patching and remediation.
- Support and manage the on-premise storage arrays, mainly based on EMC VNX and Unity.
- Responsible for Enterprise back-ups utilising an EMC Networker and DataDomain Methodology.
- Developing and maintain technical and user documentation.
- Managing and responding to incidents and requests, reviewing these for enhancements to our proactive monitoring and service offerings.
- Develop and apply engineering standards and procedures and provide technical guidance to external and internal stakeholders
Must haves:
- Strong VMware vSphere experience.
- Windows Server Management (2008 – Onwards).
- Working knowledge of Active Directory, Group Policy and DNS.
- Demonstrable knowledge of Hyper Converged solutions such as Nutanix/VXRail.
- Backup Technology Experience.
- Scripting Knowledge, Powershell or Python would be beneficial.
- Ability to attain SC Level Clearance.
Might haves
- Working knowledge of VMware NSX-T.
- Cloud technologies such as Office365, Azure and AWS.
- Exposure to VMware vRealize Suite or VMware Horizon View.
- Redhat Linux exposure.
- Gitlab, Github, Terraform or other automation and config tooling.
More than anything, we want to work with people who are passionate about what they do and believe in our vision. So, if you think you have most of the skills and / or experience we are looking for, then please do apply for the role - we want to hear from you!
Who we are
Arqiva is at the heart of the broadcast and utilities sector in the UK and beyond.
Through our infrastructure we ensure media and data is taken from, and delivered to where it is most valued, whether that’s from broadcasters to your TV screen or radio, or from your smart meter to the utility company. Even if you haven’t heard of us before, the chances are you’re indirectly a customer of ours and our infrastructure is part of your everyday life!
We have a rich heritage and an exciting future ahead of us, and there’s so much more to us that we can’t wait to share with you.
What do you need to be the best version of you…
We have worked closely with our colleagues during the past 18 months to create Work. Life. Smarter. – our approach and commitment to a flexible and hybrid working culture for everyone. Our approach gives our colleagues empowerment and support to work in ways that enable them to thrive in their role. We are very much on a learning journey at Arqiva, but through a balance of in-person and remote working opportunities, we are encouraging our teams to work together to put in place what works best for them, ensuring that they’re meeting individual, team and customer needs.
Our colleagues feel empowered by the opportunities available to them to ensure we all bring our very best selves to work, wherever that may be, and we welcome the opportunity to talk to you about how Work. Life. Smarter. could work for the role you are interested in, as well as formal flexible working requests such as part-time or job shares.
Inclusive Arqiva
For us, building a working environment that is diverse, inclusive and engaged, is a positive for both our colleagues and our customers. This is why we have invested in our partnerships with initiatives and organisations such as Tommy's Pregnancy at Work, Inclusive Employers and WISE (Women in Science and Engineering).
We also have active and thriving networks to support our colleagues like our Working Families network, Women at Arqiva and Diversity Ambassadors. Take a look at our LinkedIn Life page for more details - https://www.linkedin.com/company/arqiva/life
We are working hard to ensure that we are making exciting opportunities accessible to all, and that every employee feels valued, heard and respected so that we can continue to build a high performance, high engagement culture.
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