2nd Line Support Analyst - Peterborough Peterborough, England
Job description
Are you a talented and motivated IT professional? Committed to developing your career in IT? If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing ‘stuff’, then we want you to contact us about joining our Service Desk team in Peterborough, and further building your career in IT.
This is a career opportunity, not just a job. Building your career is what we do, join our team and we will use your combination of technical knowledge and great communication skills to log, manage and resolve client issues, get to know, and understand your clients, deliver excellence to them alongside your team and watch your career in IT take off.
We are technical superheroes for our clients, fixing their IT issues, providing them with useful tools and advice to help them in the future, and being a calm and sympathetic ear at the end of the phone. We don’t just do that though, it is important to us that (when we can), our helpdesk team go out to meet our clients, to build relationships and become an extended part of their team.
Sharp IT’s clients work with us because we are the best; it’s not what we do; it’s how we do it. We are a premier provider of IT Support Services; our clients range from 10 to 100 users and use the very best technologies.
Requirements
- The ideal candidate will have a track record in IT support.
- Technical qualifications are desirable but not essential as we provide the opportunity to gain the necessary accreditations.
- Strong Microsoft 365 and Azure administration and troubleshooting skills are desirable.
- Experience in using server monitoring tools.
- The ability to resolve backup and antivirus issues.
- You will be confident in getting to grips with a varied client base, each with its own challenges and priorities.
- You will have excellent written & verbal communication skills, giving you the ability to communicate with both technical and non-technical audiences effectively.
- You must want to be a member of our team and be good at it!
- You must have a genuine interest in technology and a passion for learning new skills.
- Our helpdesk is a busy and fast paced environment, so you must be ready for the ride!
