2023 Accessibility Ambassador - Chessington, Surrey Chessington
Job description
2023 Accessibility Ambassador - Chessington, Surrey
We are currently looking for an Accessibility Ambassador
- Location: Chessington World of Adventures Resort, Surrey, KT9 2NE
- Hours: Fixed term contracts until November 2023, full time averaging 40 hours per week, working evenings, weekends and bank holidays as required by the business
- Benefits: £10.24 per hour, discount on our animal VIP experiences and Go Ape course, discounts on our Hotels and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
Chessington World of Adventures Resort is the UK's wildest adventure! With our Theme Park, Zoo, and our spectacular Hotel, there are plenty of roaringly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More!
About the Role
We are looking for a dedicated and customer-oriented individual to join our team as an Accessibility Ambassador at Chessington World of Adventures. In this role, you will serve as a key point of contact for guests with accessibility needs, providing assistance and information to ensure their visit is enjoyable and accommodating.
Your primary responsibilities will involve managing pre-visit and on-the-day accessibility queries, communicating specific ride restrictions, and monitoring ride access pass entrances to maintain minimal queue lines and ensure guests have the necessary ride access pass ID cards and QR codes. If you have a passion for providing exceptional customer service and promoting inclusivity, we invite you to apply for this position.
Responsibilities:
- Manage pre-visit and on-the-day accessibility queries, providing accurate and detailed information to guests regarding specific ride restrictions, accessibility accommodations, and services available.
- Assist guests in understanding and navigating the ride access pass system, including explaining the requirements for obtaining a ride access pass ID card and QR codes.
- Monitor ride access pass entrances to ensure minimal queue lines, providing guidance and support to guests, and ensuring they have the necessary ride access pass ID card and QR code ready for entry.
- Verify the authenticity and validity of ride access pass ID cards and QR codes, ensuring guests have the correct documentation for accessing rides efficiently.
- Maintain a welcoming and helpful demeanor, actively engaging with guests, addressing their concerns, and ensuring their accessibility needs are met.
- Collaborate closely with other team members, including Guest Services and Ride Operations, to communicate any ride updates or changes that may impact guests with accessibility needs.
- Provide clear and concise information to guests about alternate accessible experiences, such as viewing areas or seating options, when certain rides may not be accessible.
- Keep up-to-date with the accessibility features and accommodations for each ride, staying informed of any changes or modifications to provide accurate information to guests.
- Assist in resolving guest concerns or complaints related to accessibility issues, ensuring timely and satisfactory resolutions.
About You
- Have bags of enthusiasm & energy and like working in a fast-paced environment
- Be caring, friendly and empathetic
- Have strong verbal and written communication skills
- Understand the importance of delivery exceptional Customer Service
- Enjoy working as part of a team
- Be able to clearly communicate to our guest and your colleagues ... sometimes via radio
What’s Next?
If this sounds like something you could do, then complete our short application (no CV needed!)
You could then be in with the chance of an invitation to one of our hiring events where you could get the job on the day! What’s on Offer?
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
