Job description

WAIT STAFF Position Snapshot: The wait staff is responsible for creating guest satisfaction through both the food and beverage AND the hospitality program through preparation, preparedness, and presentation. The wait staff is also responsible for the correct handling and preparation of all food items and monetary transactions to ensure our Guests' satisfaction at all times. Prepare and serve food and beverages to park guests, operate cash registers, help maintain cleanliness and safety of assigned stand while providing quality service to park guests. Minimum Qualifications: Must be 14+ years old Ability to work nights, weekends and holiday periods to meet business needs The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to: Work in noisy, hot, fast paced environments with distracting conditions Move about facility and stand for long periods of time Lift and carry at least 30 pounds Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. A Seasonal job with us can lead to a successful future. That’s because in the process of working you will: Develop resume-building skills to help achieve your career goals Work in a welcoming and diverse environment Gain knowledge through training programs and work experience Build long-lasting relationships with fellow peers You’ll Make a Difference: Interact with our guests and make their day incredible through meaningful connections Share your passion for creating a warm and welcoming environment with your team Deliver fast and accurate service Contribute to an exceptional track record for safety NITTY GRITTY DETAILS: Answer questions, ensure quality service and resolve complaints Serve food in correct portions to ensure proper food cost procedures are followed Communicate well and with volume to guests Maintain proper stock levels for all serving, kitchen, dining and condiment areas are stocked with supplies; alert Team Leader to supply shortages Mop floors, wipe off counters, sweep, empty trash and complete other general cleaning duties Take proper payment and make change for food and beverage items using a cash register Ability to stay organized and calm in a busy setting Spend consecutive hours standing and walking throughout the park Handles unsatisfied guests with gracefulness and is solution oriented Provides guest service according to OC Waterpark standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions Maintains cleanliness and safety in assigned work area and performs all duties in compliance with OC Waterpark safety guidelines and requirements and reports all unsafe or unusual conditions to supervision Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs Meets OC Waterpark's attendance requirements as outlined in OC Waterpark's attendance policies Adheres OC Waterpark's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures Other duties may be assigned We’re looking for: A genuine interest in making people feel welcome using your smile and positive nature Keen to be a part of something you believe in, providing fun while having fun at work Openness to learn, grow and develop skills Commitment to your team by being on time and working scheduled shifts Desire to be outdoors for extended periods in all weather conditionsShow more