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Job description

Fantastic opportunity for 2 new receptionists to join our team.
1 based in our Haddington Surgery and 1 based in our North Berwick branch.

As the face of the practice, the 2 successful candidates will be responsible for making our clients feel welcome, and for ensuring that their needs are met in a friendly, professional manner.

The successful candidates will be positive and enthusiastic, with an ability to follow protocols to assist the smooth running of a busy practice. One successful candidate will be based in Haddington and the other based in North Berwick, but will on occasion be required to work in any of our five surgeries located throughout East Lothian.

Key Responsibilities:

• Meeting and greeting clients in a pleasant, professional manner
• Booking appointments
• Dealing with client enquiries face to face, by telephone and email and emailing practice literature
• Handling client queries positively and efficiently
• Registering clients and keeping client records up to date on the practice management system
• General office duties as required to support the practice
• Taking payments
• Keeping the reception area clean and tidy
• Preparing medicines for dispensing (counting/packaging medicines/ labeling bottles etc)

Skills and Experience:

• Excellent customer service skills
• Ability to work in a fast-paced environment
• Professional, organised and flexible
• Good attention to detail and ability to follow protocols
• Driving licence

Hours and Shift Pattern:

· 40 hours per week
· Monday to Friday (8hr shifts)
· Varied daily shift patterns (8am - 4pm; 8.30am - 4.30pm; 9am - 5pm, 10am -6pm; 11am - 7pm)
· Weekend cover (1 Saturday morning in every 12 weeks, 9.00 am to 1.00 pm. Paid as overtime or time off in lieu)
· Full Training Provided

Salary up to £22,530 dependent on experience
5 weeks paid holiday (not including Bank Holidays)

Job Types: Full-time, Permanent

Salary: Up to £22,530.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Free flu jabs
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Screens are in place at reception desk. Hand sanitising stations.

Work Location: In person

Application deadline: 12/03/2023
Reference ID: Reception Vacancies - Haddington and/or North Berwick