1st Line Telecommunications Support Desk Shoreham-by-Sea, England
Job description
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.
We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.
We are now recruiting for a 1st Line Telecoms Support Desk Advisor.
The purpose of the 1st Line Telecommunications Support Desk is to ensure the process from order to cash remains punctual, efficient and the client receives exceptional customer service.
Main duties of the 1st Line Telecoms Support Advisor include:
- Customer service focused with an excellent telephone manner.
- A demonstrable ability to follow process and build a reassuring rapport with customers.
- The ability to remain calm and composed when dealing with a difficult customer to establish confidence whilst an issue is resolved.
- To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action.
- Target focused, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.
- Accurate numeracy, written and data entry skills.
- An analytical and methodical problem solver.
- Be adaptable to change in processes.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We welcome all applications and if you struggle to apply online, please contact us for a chat or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Additional leave
- Canteen
- Casual dress
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Profit sharing
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: One location
