1st Line Support Solihull, England
Job description
Do you have experience of 1st Line Support/Customer Success? Want to be part of an award-winning organisation with an amazing culture and endless opportunities for progression?
If so, our 1st Line Support opportunity could be the one for you.
An exciting new opportunity has arisen for a passionate 1st Line Support to join our dynamic Customer Success Team. You will provide 1st Line support, maintaining our excellent reputation and be the first point of contact for all Software-as-a-Service customer queries, resolving or escalating customer issues.
You will ensure the advice and support provided is timely and 1st class. This is a key role in maintaining our excellent reputation for customer support.
What’s on Offer?
- Highly Competitive Salary
- Pension & Health Cash Plan
- Exhilarating, yet challenging environment – no 2 days are the same!
- Fantastic customer base
- Fantastic career and personal development opportunities
- Regular social activities and events
- Lunchtime gaming
Key Responsibilities of the 1st Line Support:
- Respond to customer queries via email or phone.
- After identifying the issue, you will talk the customer through the required steps to resolve it or
- escalate to the relevant team as and when necessary.
- Update the ticketing system, ensuring the call has been logged and all notes, progress and required
- actions have been input promptly and accurately.
- Continuously improve knowledge and understanding of sales-i product.
- Maintain a strong customer focus at all times.
Skills & Experience Required:
- Demonstrable experience of working in customer service / customer success role
- Experience of working in a similar role, supporting business to business customers is advantageous
- Good general IT knowledge with the ability to learn new systems and software
- Tech savvy
- Good written and verbal communication skills
- A customer focused approach
- Able to work under pressure
- Good at multi-tasking
- Collaborative working style
- Ability to demonstrate empathy when dealing with customers.
- Ability to build relationships with colleagues
- Ability to problem solve
- Strong work ethic and ability to work in dynamic work environment.
Why sales-i?
sales-i is a sector defining software company on a mission to create the very best products to support businesses and we are looking for talented individuals to join our journey of innovation and growth.
Whatever your role you’ll have the opportunity to work with an award winning and highly passionate team, develop personally and make a positive difference to our customers.
Our culture is driven by our employees and we are proud of the atmosphere we have created with plenty of social events, commitment to supporting good causes and free healthy snacks too.
Ready to join us on our journey?
If this sounds like a place you’d be proud to work, and you want to be part of a team that makes a real impact… then apply today for this brilliant 1st Line Support position.
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Solihull, West Midlands: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer support: 2 years (required)
- Customer service: 2 years (required)
Work Location: Hybrid remote in Solihull, West Midlands
