1st Line Service Desk Engineer

1st Line Service Desk Engineer Remote

Six Star Global
Full Time Remote 20000 - 25000 GBP ANNUAL Today
Job description

Primary Role: Service Desk Engineer

Day-today Tasks:

Ticket/Issue Handling

  • Ticket Triaging/Ticket Assessments
  • Logging and prioritising faults and queries from calls, emails and through Six Star: Manage.
  • End to End ownership of issues and tickets.
  • Issue Diagnosis
  • finding and fixing faults in software, hardware and networking systems
  • Ability to Identify a P1 (Business Critical Issue)
  • Ability to differentiate Six Star issues from third party issues, and how to support 3rd party issues.
  • Issue Resolution
  • Servicing equipment like printers, projectors and IT networks
  • Setting up new equipment and upgrading existing systems
  • Documenting systems so others can provide ongoing support
  • Issue Escalation
  • Ticket Escalations to other teams, individuals, or third parties.
  • Call Handling
  • Taking details from customers about their IT issues
  • Training clients on new systems, face-to-face and remotely
  • Providing regular client updates on the progress of their issues.

Technical Administration of Service Requests

  • Remotely configuring new PCs/Laptops for clients
  • Creating/Amending User Accounts
  • Deploying Software to Client workstations

Role-Specific Soft Skills:

  • None at present

Technologies and Knowledge (to be reviewed by PC)

  • Windows 10
  • Server 2016

1st Line Service Desk Engineer
Six Star Global

https://sixstar.global
London, United Kingdom
Rich Stakounis
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
Information Technology Support Services
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