1st Line IT Support London, England
Job description
Our client, a growing Managed Service Provider (MSP) in London, is seeking a proactive 1st Line Technical Support Specialist to join their team on a permanent basis. This is a fantastic opportunity for someone who is passionate about IT and eager to expand their knowledge and skill set.
As a valued team member, you will provide efficient and effective technical support to end-users and other stakeholders. You will be responsible for diagnosing and resolving technical issues, as well as ensuring the service desk knowledge base is up to date. Additionally, you will be required to prioritise and manage your workload to meet client SLAs.
To be successful in this role, you should have a logical and analytical approach to problem-solving, and excellent knowledge of: Microsoft Desktop/Server/Office 365 products. You should also have experience in:
- Active Directory
- Virtualization tools
- Network Troubleshooting
Fluency in spoken and written English, as well as exceptional time management and organizational skills, are also essential.
Advantageous additional experience/skills include:
- Work with RMM tools
- ITIL best practice understanding
- Relevant Microsoft (fundamentals) or CompTIA certifications
Our client are offering a competitive salary of £25,000 to £30,000 (depending on experience), and the opportunity to work at various locations across London.
If you are a technically minded individual with excellent customer service skills we encourage you to apply for this exciting opportunity. Join our client's dynamic team and be part of their growth journey!
Job Types: Full-time, Permanent
Salary: £26,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Private medical insurance
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: T23_ZR47DB
