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1st Line Helpdesk Support Advisor – Part Time

Vivedia are a fast-growing disruptive technology business, based in Sheffield, with customers across the UK. We've grown enormously over the last year as a result of customer success and innovation.

We are now looking to hire a customer focused, articulate, practical, logical thinker with a can-do attitude to join the support team.

What will I be doing?

With our commitment to ‘Customer First’ , as a 1st line support advisor, you’ll respond to our customers to ensure that there is no interruption in service or quality preventing them from experiencing anything other than a first rate service.

Our niche technology means we’re not expecting you to know everything right away. With a growing library of learning resources to dive into, and the collaborative team culture, you’ll learn quickly and feel supported.

I’m interested. What skills and experience do I need?

Be able to communicate competently with customers to resolve low level hardware fixes.

• Excellent communication skills; written and verbal.
• Demonstrate a practical, professional, and positive approach to problem solving.
• Proactive and confident to manage the customer experience and maintain timely inbound and outbound communication.
• Be able to prioritise work and be effective individually and as a team to resolve more complex or urgent issues or volume.
• Whilst there will be training and support, this role involves predominantly lone working on a weekend – so we need some one who is proactive and a fast learner.

Demonstrate an interest and understanding of relevant technology.

• Have an interest in technology.
• Familiar with connecting remotely to provide basic troubleshooting and collect accurate details.
• Have some experience in remote software connectivity (TeamViewer and ConnectWise)
• Basic understanding of Microsoft Windows Desktop Environment
• Understanding of basic hardware differences (Router, network cables, monitors …)
• Windows 10
• An understanding of Customer Relationship management systems and call logging

If you think this may be the role for you and want to find out more, please click on apply and share your CV with us.

Agencies: We are not looking for any support to recruit for this role thank you.