1st/2nd Line Help Desk Support Technician

1st/2nd Line Help Desk Support Technician Remote

Prodigy IT Solutions
Full Time Remote 25000 GBP ANNUAL Today
Job description

Prodigy IT Solutions is the outsourced IT department providing IT support to Small and Medium-size Businesses. We are a customer service business that happens to do IT with a huge emphasis on customer service and delivering the very best we can for all clients.

This is a working-from-home role and a unique opportunity to join a dedicated IT team of 4 supporting one of our brilliant Education clients. You will provide remote IT support to 250 + staff and be the face of the company answering phones and support tickets. No one day is the same with such a wide range of technology supporting over 800 machines and Multiple virtual servers.

The client offers a lovely working environment with great facilities including onsite free parking and canteen should you wish to work onsite. If you have previously worked in Education IT support or like the idea of supporting lots of users in this industry then this role could be for you. Full training will be provided on the job but the successful candidate should be a quick learner and have a real passion for IT with previous helpdesk experience.

Due to the industry for this role we will require you to carry out CRB check.

For this IT Support role, you will need excellent customer service skills, be well organized, and can expect to learn and work with the following.

- Windows Servers 2016-2022 (Hyper- V)

- SAN / Server Clusters

- Disaster Recovery Backup Solutions

- Office 365 including Exchange, SharePoint & Teams, Endpoint Manager

- LAN / TCPIP / DHCP / DNS / Firewalls / VPN’s / WiFi

- Printers

- Mobile phones, Tablets, iPads

- Windows 10/11 & MS Office range

- MIS Software & CRM Systems

What you can expect:

  • 24 days holiday (plus bank holidays)
  • MS Training/ certifications/ in house training
  • Soft skill training
  • Company laptop
  • Company paid home broadband
  • Quarterly staff outing
  • Working from home
  • Fantastic working environment

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking
  • Work from home

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Remote: reliably commute or plan to relocate before starting work (preferred)

Work Location: Remote

1st/2nd Line Help Desk Support Technician
Prodigy IT Solutions

Related Jobs

All Related Listed jobs

Store Assistant - Days
ASDA Basingstoke, England 11.7 GBP HOURLY Today

On the Our Asda' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to

Customer Assistant
Lidl Whitchurch 11 - 12 GBP HOURLY Today

Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day

retail sales associate
Harvest Energy Newark Newark on Trent, England 22714 - GBP HOURLY Today

We have an exciting opportunity for a CUSTOMER SERVICE ASSISTANT with or without convenience retail experience in our Newark Store. Our business...

Powder Coating Operative
Coopers Fire Waterlooville, England 19585 - 33539 GBP ANNUAL Today

Use industrial powder coating ovens to cure powder coated products. The role includes pre treatment of products and inspection to the specified standards.

Barista
Caffe Nero Malvern Great Malvern, England 10.42 GBP HOURLY Today

Unlimited free handmade drinks and up to 75% off food and packaged drinks when youre on shift. 50% off all handmade drinks and 40% off everything else when you