154892 Complaints and Feedback officer

154892 Complaints and Feedback officer Edinburgh, Scotland

NHS Scotland
Full Time Edinburgh, Scotland 30229 - 37664 GBP ANNUAL Today
Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Based - Waverley Gate/Hybrid

This post requires the post holder to have a PVG Scheme membership/ record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post.

Responsible for the operational delivery of the complaints process to ensure the implementation of the Complaints Handling Procedure across the organisation and with a focus on the complaints investigation element and the Scottish Public Services Ombudsman activity.

Participate in the delivery of training and education related to complaints to all levels and professions within the organisation and to new members of the Patient Experience Team to ensure appropriate handling and compliance with policy.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions please contact Ashley Alexander, 0131 536 3370

154892 Complaints and Feedback officer
NHS Scotland

www.nhsnss.org
Edinburgh, United Kingdom
Ian Crichton
Unknown / Non-Applicable
1001 to 5000 Employees
Government
Healthcare Services & Hospitals
1978
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