135343 Call Handler Edinburgh, Scotland
Job description
Full time 37.5 hours and Part time, varied shifts available
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
**Please note we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage**
Please note: For any part-time post, the salary will be pro-rata.
We have full and part time positions available. Some will be set shift patterns and you will be asked at interview what your preferred working pattern would be. An example of the types of shifts you might be expected to work is available in the Job Pack.
The successful candidate will be joining the Lauriston Switchboard Team assisting in the provision of a high quality and comprehensive Switchboard Service to support NHS Lothian.
Working as a Call Handler, you must be able to listen sensitively and communicate clearly and accurately. Patients you speak to may be anxious or upset and they will rely on you to instil calming confidence with your enthusiastic, focused and professional approach to every call.
The post holder will be expected to have excellent communication skills, consistent attention to detail along with excellent customer service skills. The ability to listen and question callers to get the right information is key to the role.
Other useful abilities include the ability to follow instructions and procedures and the ability to remain calm during a challenging situation is vital.
The post holder will need to be able to maintain concentration and accuracy in what can often be an intense, complex and sometimes challenging environment. Often dealing with frustrated and upset people who are looking for a service that they are not familiar with or a loved one who has been admitted to hospital.
Interested?
Please download the Job Description, Job Spec & Job Pack and apply online
We recommend that prior to application candidates read all the information provided to support a successful application.
The closing date for submitting your completed application is midnight on 13th February 2023 however we recommend candidates apply as soon as possible, as there are limited spaces available. We look forward to hearing from you!
Anticipated Recruitment Timeline*
Advert closing date: Monday 13th February 2023
Shortlisting finalised by hiring manager(s): Monday 20th February
Interviews: Commencing from 6th March
Potential start dates: Induction dates for successful candidates will start week commencing 17th and 24th of April
Training schedule: 5 full days in succession for induction is required at start of post.
Continued employment is dependant following a successful 12 week probationary period
- The above timelines are subject to change. Start dates will be dependent on all pre-employment checks being completed and availability on our induction training programme.
For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions please contact Marie Bell on 01506 523000 or email [email protected]
