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Our call centre is a highly varied and incredibly busy work environment where no two days are the same. Patient care is our utmost priority and you will remain calm and professional even when dealing with high call volumes and challenging or distressed customers.

Flexibility to work a variety of shifts and incredibly busy work environment.While the 111 service is 24/7, FCMS provide the 111 service between 7am 12 midnight 365 days a year.

Therefore, you must be able to work some shifts across evenings, weekends, Bank Holidays and during the festive period. Full-time, part-time and bank shifts are available.